Are you responsible for how well my website performs?
To be blunt, no.
How long does a website take to make?
This purely depends on two things.
What are your working times?
Our design times are currently Monday to Friday - 9am to 11pm, and all day on the weekends. This is due to us being involved in many large projects throughout the day, we tend to do all of our website design work in the evenings and weekends.
I don't like my website, can I ask you to re-design it?
Of course! Your website is your website, and you have already paid us for a website design service. We will design the webstie how we would like it to look and feel, with input from yourself. But if for any reason you do not like the work that we have done, we can always start rom scratch or re-design the things that you do not like.
What is SEO?
What is Analytics?
What is Traffic?
In simple terms, traffic means the amount of people that view your website. You have 2 kinds of website traffic or traffic in general that comes to your website.
My website isn't loading properly, and the layout is wrong?
This can happen from time to time... Totally normal.
Can I edit the website myself?
You have designed my website a few years ago, it now looks out of date?
If you would like to have an update on a website you have had from us some time ago.. That is absolutely fine. Please let us know the things you would like updating and we will get this changed for you. Although, if you are looking for a totally new website, this will be chargeable.
Do you offer payment plans?
Sorry, no we do not. Payment must be paid in full before any work on your website begins.
Why do you charge extra for more pages and additional content?
This is all based on design time. We charge £40.00 per hour design time on anything we do. Once your website is live and complete, any additional work to it once its been connected will be chargeable.
Who owns my website
The ownership of your website will be with us. We will own your website and control it, you will only pay us to design your website. The reason for this is because if we let an untrained person control their website and somehow do something bad that impacts the look or performance of the website then that will have a negative impact on our brand. If you would like the website to be transferred over to you, this will be chargeable and we will take off our branding on your website.
Can I mix and match my own services that I need and you can package them?
Will these prices ever change?
Our prices change yearly, so whatever is on the website at the time you read it will be the same price for the rest of the year.
We the invoice show the indiviual costs of the services in the package?
No, the invoice will only state the total amount. The money you are saving as a whole will be displayed on the top of the descriptions.
Graphic Design & Logo FAQs
What happends if a design service takes less then an hour to produce? Will you offer a discount on your hourly rate?
I don't like my logo, can I have a new one?
If we are in the first design stage/process and you do not like any of the logos that we have designed for you then please let us know and we will design some more options for you.
Are your logos templated? Does anyone else have my logo?
No, all design work is produced from scratch. You will not have the same logo as someone else as we custom design your logo specific for your brand and business. If you you have seen a logo that you really like and want, we can use this as inspiration for your logo but we cannot legally copy someone elses work.
Are all your design files print ready?
Not always, if you are looking to get something printed from something that we have designed, please let us know and we will send over the print ready file for you to use.
Will your hourly charge ever change?
This is very possible. Please note that this hourly charge is a from charge, meaning that we have the freedom to change this any time we see fit and the hourly charge can increase. Although this is something that we never have done, so we doubt this will happen.
My vehicle is dented slightly, will this be an issue?
If you are looking to get your vehicle wrapped then yes it will be. Please get this fixed before any work starts.
Do you have a unit or an shelter when work is carried out incase it rains?
Yes we do, when we are wrapping. Otherwise, a home location with a driveway will be fine to use.
Can I see a visual mock up of my vehicle before any installation?
Yes! This is normal for us to provide visuals of what the vehicle will look like before the wrap/graphics are on. Please bare in mind that these are only visuals, and the final product can very rarely alter slightly from the mock up you have seen on screen. We always aim to get the graphics exactly like the visuals, but in some cases the positioning of graphics could alter slightly. If this happens, we will contact you first before putting the graphics on.
How long will the vinyl stick to my vehicle for?
This all depends on what type of vinyl we use and how well you protect it after we are finished installing.
Do you provide aftercare sheets for my new graphics?
Can you travel to my home or work to install the graphics?
Yes, we can do this if your location is within 10 miles from the DA postcode. If you are further out we will charge for fuel costs.
My wrap is damaged, and I am missing a letter on one side, what can I do?
Please send us pictures of the damage and we will asses the problem. If this is something we can fix quickly then we can do this free of charge for you. If this is something that will take a long time and use up a lot of material then we will charge you for us to fix the damage.
I have a fleet of vehicles that need graphics on, can I get a discount for multiple vehicles?
Please email us with how many vehicles you have in your fleet and let us know if you are looking for a full wrap or liveries and we will get back to you with a quote.
Can I see any examples of your work?
Sure! Please get in touch with us and we will send you over some images of the work we have previously done.